QueueLight is a call queue visual notification software for Avaya contact center. The software integrated with a USB lighting device and showing the call queue status by turning on the lighting device and change the color to YELLOW or RED when a warning threshold or critical threshold is reached respectively. The software is designed for the Avaya contact center environment; it integrated with Avaya AES to get the call queue status with TSAPI library. The QueueLight has GUI software installed on supervisor workstations and server software installed on server such as Windows 2008R2 or above. The QueueLight provides the following features:

• Display multiple queue call status on supervisor desktops
• Turn on the USB lighting device and change the color to YELLOW when warning threshold is reached
• Turn on the USB lighting device and change the color to RED when critical threshold is reached

Supported USB lighting device

• Embrava
  • Blynclight PLUS
  • Blynclight Mini

Supported platform

• QueueLight supervisor software installed
  • Windows 7, Windows 8 or Windows 10
• QueueLight server software installed on
  • Windows 2008 R2 or above

License Pack  

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Email Support Services

• For continuous support,  you can purchase the 1 Year Email Support Services
• For each instance of QueueLightSVR, you need to purchase a separate Email Support Services contract
• You are entitled to change license key one time during the supporting period for event such as change of server machine
• 

Remote Installation and Configuration Services

• Install and configure one QueueLightSVR instance
• Remarks:
  • OS installation is out of the work scope
  • AES configuration is out of the work scope
  • Avaya configuration is out of the work scope
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